At Rouge De Fleur, we take pride in delivering your order safely and promptly. Please read our Shipping Policy carefully to understand what to expect after placing your order.
1. Order Processing
All orders are processed within 1–2 business days of payment confirmation (excluding weekends and public holidays). Orders placed on weekends or holidays will be processed on the next business day. You will receive an email confirmation once your order has been dispatched.
2. Domestic Shipping (Pakistan)
We ship to all major cities and towns across Pakistan. Estimated delivery timelines are as follows:
- Major cities (Karachi, Lahore, Islamabad, Rawalpindi, Peshawar, Quetta) — 3–5 business days
- Other cities & towns — 5–7 business days
Shipping rates are calculated at checkout based on your location and order weight. Free shipping promotions, when available, will be applied automatically at checkout.
3. International Shipping
We ship to select international destinations. Estimated delivery timelines for international orders are 10–21 business days, depending on your country and local customs processing times. International shipping rates are calculated at checkout.
Please note that Rouge De Fleur is not responsible for delays caused by customs clearance, local postal services, or circumstances beyond our control.
4. Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, and local fees imposed by your country's government. These charges are the sole responsibility of the customer and are not included in the product price or shipping fee. We recommend checking with your local customs authority for estimated charges before placing your order.
5. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your shipment in real time. If you have not received your tracking details within 3 business days of placing your order, please contact us via our Contact page.
6. Incorrect Shipping Address
Please ensure your shipping address is accurate and complete before confirming your order. Rouge De Fleur is not responsible for orders lost or delayed due to an incorrect or incomplete address provided by the customer. If you realise an error, contact us immediately — we will do our best to update your details before dispatch.
7. Lost or Stolen Packages
Once an order has been marked as delivered by the courier, Rouge De Fleur is not liable for lost or stolen packages. If your tracking shows delivery but you have not received your order, please contact the courier directly and reach out to us so we can assist where possible.
8. Damaged in Transit
If your order arrives damaged, please contact us within 48 hours of delivery with your order number and clear photographs of the damage. We will review your case and arrange a replacement or refund where appropriate.
9. Contact Us
For any shipping-related queries, please get in touch via our Contact page. Our team aims to respond within 1–2 business days.