About Rouge De Fleur
1. What is Rouge De Fleur?
Rouge De Fleur is a premium lifestyle accessories brand crafting beautifully designed bags and scarves with a minimal, luxury aesthetic rooted in quality and craftsmanship.
2. Where is Rouge De Fleur based?
We are based in Pakistan and serve customers both locally and internationally, with ambitions to grow our global footprint.
3. What makes Rouge De Fleur different from other accessory brands?
Every piece is thoughtfully designed with an editorial sensibility — we blend refined aesthetics with everyday functionality, ensuring each accessory feels as good as it looks.
4. What types of products does Rouge De Fleur offer?
Our collection includes premium tote bags, structured bags, luxurious scarves, and curated accessory bundles — all crafted with meticulous attention to detail.
5. Do you release seasonal collections?
Yes, we introduce new collections seasonally. Sign up for our newsletter to be the first to know about new arrivals and limited-edition drops.
Orders & Payments
6. What payment methods do you accept?
We accept all major credit and debit cards, as well as other payment options available at checkout. All transactions are processed securely.
7. Can I modify or cancel my order after placing it?
Orders are processed quickly to ensure timely delivery. If you need to make changes, please contact us immediately at your earliest convenience, and we will do our best to accommodate your request before the order ships.
8. Will I receive an order confirmation?
Yes, you will receive an email confirmation with your order details shortly after placing your order. Please check your spam folder if you don't see it in your inbox.
9. Do you offer gift wrapping or special packaging?
Our products are packaged with care in premium, brand-consistent packaging — perfect as a gift. For special requests, please reach out to us before placing your order.
10. Are your prices in Pakistani Rupees (PKR)?
Our store displays prices in PKR by default. International customers may see converted prices based on their local currency at checkout.
Shipping & Delivery
11. Do you offer domestic shipping across Pakistan?
Yes, we ship to all major cities across Pakistan. Delivery timelines and rates are displayed at checkout based on your location.
12. Do you ship internationally?
Yes, we ship to select international destinations. Shipping rates and estimated delivery times for your country will be shown at checkout.
13. How can I track my order?
Once your order has been dispatched, you will receive a tracking number via email. Use it to monitor your shipment in real time.
14. How long does delivery take?
Domestic orders typically arrive within 3–7 business days. International delivery times vary by destination and are estimated at checkout.
Returns & Exchanges
15. What is your return policy?
We accept returns within 14 days of delivery for items that are unused, in their original condition, and with all original packaging intact. Please contact us to initiate a return.
16. How do I exchange an item?
To request an exchange, please contact our team with your order number and the details of what you'd like to exchange. We'll guide you through the process.
17. Are sale items eligible for returns?
Sale and discounted items are final sale and are not eligible for return or exchange unless they arrive damaged or defective.
Product Care
18. How do I care for my Rouge De Fleur scarf?
We recommend gentle hand washing or dry cleaning for our scarves. Avoid wringing or tumble drying — lay flat to dry and store folded in a cool, dry place away from direct sunlight.
19. How should I care for my bag?
Wipe down with a soft, dry cloth to remove surface dust. Avoid exposing your bag to prolonged moisture or harsh chemicals. Store in the dust bag provided when not in use.
Contact & Support
20. How can I get in touch with Rouge De Fleur?
We'd love to hear from you! Reach out via our Contact page and our team will respond within 1–2 business days.